We are sure that you will love your Bambino Bebé purchase, but in line with your consumer rights, we are pleased to confirm that all items returned within 14 days will be eligible for a refund or an exchange. Please note that we cannot always guarantee that a same item exchange will be possible, due to stock availability. Should you require a refund or exchange, please contact us at [email protected] before you return your item. It is also recommended during busy postal periods (Christmas, Bank Holidays etc.) that you advise us by email that an item has been posted, so that we can keep an eye out for it. All refunds will be made through PayPal on receipt of your parcel, and we will advise when the refund has been submitted. Refund transactions may take up to 7-10 days to be processed, as per PayPal's guidelines.
We know that sometimes when buying a gift for a baby shower, it can be hard to guess just how big the stork's delivery will be! We are pleased to offer a New Baby Gift Receipt entitling your gift recipient's 21 days after the baby's due date to organise an exchange. Should you require a New Baby Gift receipt, please email us at [email protected] or through the contact form, stating the due date and the recipient's name and we will arrange a receipt to be sent to you. Please note that we can only offer this for purchases made no earlier than 4 weeks before the due date and where details are sent within 7 days of the order being made. The receipt does not affect your entitlement for a refund as above, or for faulty items. As before, we unfortunately cannot guarantee stock availability.
We are pleased to confirm that we will not pass on your details to any third parties.